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摘 要
离职现象一直是企业管理者关注的问题，而这个问题与职工的工作满意感及企业内部的激励机制有着千丝万缕的联系。
ABSTRACT
The phenomena of dimission is always being focus on by managers, and this problem has many relationships with employees’ working satisfaction and corporation’s encouragement.
“Working satisfaction can reduce absence and dimission, it also can reduce the rate of accidents.”(Robert?L?kahn) The investigation of working satisfaction reflects the status of human resource in the corporation, through this, positive reactions can be made, encouragement system can be adjusted, so that employees get more satisfaction, dimission is reduced and improve performance.
This article introduces employees’ working satisfaction and external, internal encouragement. Private talking and questionnaire are carried through in author’s company ?INTERNATIONAL PAINT SHANG HAI―technical service department (52 people). The reason that dimission in the company is to be found based on the analysis of these investigations.
Encouragement is managers’ key function, author gives some suggestions to the high layer managers in IPSH―how to encourage people and hopefully the advice can be useful sometimes in other corporation also.
目 录
摘 要 1
ABSTRACT 2
1 研究目的与规划 1
1.1 研究目的 1
1.2 研究规划 1
2.1 离职现象及其产生原因 2
2.2 波特―劳勒模型 2
2.3 工作满意感 3
2.3.1 信念与态度 4
2.3.2 工作满意感的概念 5
2.3.3 工作满意感的测量 6
2.3.4 工作满意感与工作绩效的关系 6
2.4 需要与激励的关系 7
2.4.1员工需要是员工激励的基础 7
2.4.2员工多种需要是相互联系、同时存在的 8
3 上海国际油漆有限公司（IPSH）简介 9
4.1 调查方法 14
4.1.1个别访谈 14
4.1.2问卷调查 14
4.2 访谈实录 14
4.3 问卷设计 15
4.4 问卷调查实施 16
4.5 问卷统计结果及结论 16
4.5.1问卷统计结果 16
4.5.2调查结论 20
5.1 原因分析 21
5.2 建议措施 21
5.2.1物质激励方式 22
5.2.2 精神激励方式的选择 24
参考书目 32
后 记 33